Privacy Policy

1. Introduction

Provectus Systems ("we," "us," or "our") is committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, software platforms, and services (collectively, the "Services").

By using our Services, you consent to the data practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.

2. Information We Collect

2.1 Personal Information You Provide

We collect information that you voluntarily provide to us, including:

• Account Information: Name, email address, username, password, and profile information
• Contact Information: Email address, phone number, mailing address
• Financial Information: Payment card details, billing address, bank account information (processed securely through third-party payment processors)
• Identity Verification: Government-issued ID, Social Security number or tax identification number (as required by law for certain services)
• Brokerage Credentials: API keys, OAuth tokens, and authentication credentials for third-party brokerage accounts
• Communications: Messages, inquiries, and feedback you send to us
• Trading Data: Portfolio information, trading strategies, account balances, transaction history, and investment preferences

2.2 Information Collected Automatically

When you access our Services, we automatically collect:

• Device Information: IP address, browser type and version, device type, operating system, and unique device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, features used, session duration, and interaction with our platform
• Technical Data: Log files, error reports, performance metrics, and diagnostic information
• Location Data: General geographic location based on IP address
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies (see Section 9)

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Brokerage Platforms: Account information, trading history, positions, balances, and transaction data from integrated brokers
• Market Data Providers: Real-time and historical market data, quotes, and financial information
• Authentication Services: Information from OAuth providers and single sign-on services
• Payment Processors: Transaction confirmation and payment status information
• Analytics Providers: Aggregated usage statistics and demographic information

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Provide and Improve Services

• Create and manage your account
• Process transactions and manage subscriptions
• Execute trades and manage your portfolio through integrated brokers
• Provide customer support and respond to inquiries
• Analyze usage patterns to improve our Services
• Develop new features and functionality

3.2 Security and Fraud Prevention

• Verify your identity and prevent fraud
• Detect and prevent unauthorized access
• Monitor for suspicious or illegal activity
• Comply with legal obligations and regulatory requirements

3.3 Communication

• Send transactional emails (account confirmations, password resets, trade confirmations)
• Provide important service updates and security alerts
• Send marketing communications (with your consent)

4. How We Share Your Information

We do not sell your personal information. We may share your information with trusted service providers who perform services on our behalf, in connection with business transfers, when required by law, with your consent, and as aggregated/anonymized data.

5. Data Security

We implement appropriate technical and organizational measures including encryption (TLS/SSL), role-based access controls, multi-factor authentication, regular security audits, real-time monitoring, and incident response procedures.

No method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our Services, comply with legal requirements, resolve disputes, and maintain security. Financial records may be retained for 7 years for tax purposes.

7. Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, or port your data, object to processing, and withdraw consent. GDPR (EEA) and CCPA (California) rights are fully supported.

To exercise any rights, contact us at support@provectussystems.com. We respond within 30 days.

8. Cookies and Tracking

We use essential, functional, and analytics cookies. You can manage cookies through your browser settings. We use Google Analytics (GA4) for usage analysis.

9. Children's Privacy

Our Services are not directed to individuals under 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last Updated" date and, for significant changes, by email.

11. Contact Us